FAQ Support Bot

A support bot that "knows your product" knows nothing on its own. The model has never seen your FAQ. Every answer it gives has to come from text you hand it, in the same call, every time. This lesson builds the first piece: turning a plain FAQ file into someth

8 lessons, each with runnable code in the browser.

1. Load the FAQ into Numbered Lines
2. The Grounded-Answer Prompt
3. Matching a Question to a Line
4. Refusing What's Not There
5. Citing the Source Line
6. Off-Topic and Malformed Input
7. Watching Cost as the FAQ Grows
8. Ship the Support Bot

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